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What Does a Help Desk Analyst Do?

If you are interested in a career in the information technology industry, a Help Desk Analyst may be the perfect career choice. This position deals with dozens of inquiries daily and is one of the most visible positions in IT. It requires a high school diploma or GED, and six months of related experience. In addition, it is a great foundation for furthering your career. Below are some of the main responsibilities of a Help Desk Analyst.

A Help Desk Analyst I works at a company in Georgia and receives high-volume phone calls. They help internal customers by troubleshooting software, hardware, and connectivity issues. They also open tickets with vendors and escalate them to higher management when necessary. External customers, on the other hand, may contact them for general website support, password resets, online account management, and other services. As such, a Help Desk Analyst I must be highly detail-oriented and provide excellent customer service.

IT Support Technicians read technical manuals, confer with users, and conduct computer diagnostics. They refer major hardware problems to third-party vendors and train users on proper usage. They also establish requirements for new systems and modification of existing systems. Applicants should have three or more years of experience. They should have knowledge of Microsoft Office, Windows 7, and Active Directory. In addition, they should have strong communication skills. If you’re interested in a career in the information technology field, you’ve come to the right place!

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